What IT Operations Processes did your competitors automate last quarter?

This post is simply a partial listing of customer descriptions and the uses cases that drove purchases of the Opalis Automation Fabric last quarter. The format for each will be:
Industry / new customer or additional licenses / Use case(s) / Integration Packs

Manages Service Provider / additional licenses / monitor HP Service Desk tickets then initiate remediation of compliance and availability or performance problems using BMC BladeLogic / HP Service Desk, BMC Bladelogic

Telecom & MSP / new customer / Green IT, Incident Management, Provisioning, Change Management / ServiceNow, VMware, HP ILO

Managed Service Provider / additional licenses / cross-silo IT Operations Process Automation / BMC Remedy, Tivoli Workload Scheduler, HP ILO.

Managed Service Provider / new customer / Change Management, Incident Management, Provisioning / BMC Remedy, HP OV, BMC BladeLogic

Publisher / additional licenses / automated a business process that verified content of publications, manage remote worker desktop configuration and incidents / Tivoli Storage Manager, Microsoft SCCM, ServiceDesk Express

Financial Services / new customer / Incident Management, Change Management / EMC Smarts

State Government body / new customer / Incident Management and automation of routine manual tasks related to DB and file system / NetCool

Financial Services / new customer / Change and Compliance Management / CA ServiceDesk



The Publisher is an especially interesting use case that I'll drill into in a follow-up post. In the last 2 quarters, we've had customers using the Opalis Automation Fabric to automate business processes. I hope you find these use cases as interesting as I did.

Why so many Managed Service Providers as customers? IT efficiency is how they attract new customers and maintain their profit margins.